print & design by brendo.co.uk
TERMS & CONDITIONS
All terms and conditions are in relation to the supply of products and services from ‘Print & Design By Brendo’ this includes purchasing via brendo.co.uk, auction websites and direct via email, telephone or in person. Please read all terms and conditions carefully before placing an order. By ordering any of our Products or services, you agree to be bound by these terms and conditions.
PRIVACY POLICY
The personal data (for instance name, address, payment information) you have provided us with will be used for the fulfilment and processing of the contract. Our goods are delivered by courier and this company will be given access to your data as far as this is necessary for the delivery of the goods.
THE CONTRACT BETWEEN US
Your order constitutes an offer to us to buy a Product or service. All orders are subject to acceptance by us and we will confirm acceptance either by sending you an email confirming your order or accepting payment. A legally binding contract between us will be formed only when we send you this order confirmation email or receive payment..
However, you will not have any right to cancel a contract for the supply of any of the Products already produced or being produced because the cancellation rights do not apply to the sale of custom-made articles or goods made to a consumer’s specification.
DELIVERY OF GOODS
All the specified delivery schedules will not be fixed and should be used as guidelines only. Although every effort will be made to adhere to these schedules, a reasonable delivery time extension shall be put in place. We state a maximum of 14 working days should be allowed from when order confirmed or payment received whichever is the latest, unless otherwise stated. Upgrade fee's may be refunded if those schedules are not met, but no other refunds will be applicable unless 14 working days elapses, at which point the maximum discount allowable is set at 10% of the goods value in question.
RETURNS & COMPLAINTS
Returns of any kind must be agreed to by us.
Deviations in colour reproductions from the original, regardless of production technique, cannot be rejected. The same applies, for technical reasons, for the comparison of templates and the like, e.g. proofs and print-outs even though they have been made by us, as well as the finished product.
Faulty parts of the delivered goods do not warrant rejection of the complete delivery.
Complaints made solely because you have failed to heed the information on requirements for the print data cannot be raised. This shall apply in particular to PDF's that are not version x/1-a, printed matter that is based on RGB colours, and in which the resolution is too low or in which fonts that are not embedded are used.
Short or excess shipments of up to 10% of the quantity ordered are to be accepted.
We have the right to choose between repair or replacement of faulty goods which we have delivered, and for which we have assumed liability. Should repair fail, the client will be offered a reduced purchase price. If orders are cancelled and we have agreed for your order to be refunded, these shall be done up to 85% of the order value to cover admin fee's and costs.
In the event of a cancellation, you must agree to an arranged collection of the goods and once they have been received the refund will be processed. Please allow up 14 working days for processing a refund.
PRINT DATA
You must carefully check the print data to determine whether it is suitable for the order before sending it to us. The customer alone will bear the risk of any errors in the printed Products owing to incorrect data supplied.
TRADE PATENT RIGHTS AND COPYRIGHTS
The client bears sole responsibility, if, by the implementation of his order the rights of a third party, in particular copyrights, are violated. The client declares that he is in possession of the copying and reproduction rights for the documents handed over. The client releases us of any corresponding claims from third parties concerning violation of rights.
EVENTS OUTSIDE OUR CONTROL
We will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under a Contract that is caused by events outside its reasonable control (Force Majeure Event).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond its reasonable control and includes in particular (without limitation) the following:
- Strikes, lock-outs or other industrial action.
- Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war
(whether declared or not), or threat or preparation for war.
- Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural
disaster.
- Impossibility of the use of railways, shipping, aircraft, motor transport or other
means of public or private transport.
- Impossibility of the use of public or private telecommunications networks.
- The acts, decrees, legislation, regulations or restrictions of any government.
THE RIGHT TO VARY THESE TERMS AND CONDITIONS
I, Brenden Buck, hold the right to revise and amend these terms and conditions from time to time.
You will be subject to the policies and terms and conditions in force at the time that you order Products from us, unless any change to these policies or terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to these policies or these terms and conditions before we send you the Order Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions.
CUSTOMER SERVICE CONTACT DETAILS
Mr Brenden Buck
7 Collins Court,
Norwich,
Norfolk.
NR3 3JE
Telephone: 07003450868
Email: brenden.buck@ntlworld.com